Service Operations Management: Improving Service Delivery
ISBN-13:
9780273740483
ISBN-10:
0273740482
Edition:
4
Author:
Robert Johnston, Graham Clark, Michael Shulver
Publication date:
2012
Publisher:
Pearson
Format:
Paperback
462 pages
FREE US shipping
Book details
ISBN-13:
9780273740483
ISBN-10:
0273740482
Edition:
4
Author:
Robert Johnston, Graham Clark, Michael Shulver
Publication date:
2012
Publisher:
Pearson
Format:
Paperback
462 pages
Summary
Service Operations Management: Improving Service Delivery (ISBN-13: 9780273740483 and ISBN-10: 0273740482), written by authors
Robert Johnston, Graham Clark, Michael Shulver, was published by Pearson in 2012.
With an overall rating of 3.6 stars, it's a notable title among other
Management
(Management & Leadership, Customer Relations, Processes & Infrastructure) books. You can easily purchase or rent Service Operations Management: Improving Service Delivery (Paperback) from BooksRun,
along with many other new and used
Management
books
and textbooks.
And, if you're looking to sell your copy, our current buyback offer is $2.55.
Description
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
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