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9780273740483-0273740482-Service Operations Management: Improving Service Delivery (4th Edition)
9780273740483-0273740482-Service Operations Management: Improving Service Delivery (4th Edition)

Service Operations Management: Improving Service Delivery (4th Edition)

by Johnston, Robert, Clark, Graham, Clark, Graham
ISBN-13: 9780273740483
ISBN-10: 0273740482
Edition: 4
Publication date: 2012
Publisher: Pearson
Format: Paperback 462 pages
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