Sell, buy or rent Robert Johnston textbooks

Service Operations Management: Improving Service Delivery (4th Edition)

by Robert Johnston, Graham Clark
ISBN-13: 9780273740483
ISBN-10: 0273740482
Edition: 4
Publication date: 2012
Publisher: Pearson
Format: Paperback 462 pages

Operations & Process Management

by Nigel Slack
ISBN-13: 9781292017846
ISBN-10: 1292017848
Edition: Reprint
Publication date: 2015
Publisher: Trans-Atlantic Publications, Inc.
Format: Hardcover 576 pages