How do I send my buyback order to you?
Print free shipping label provided to you with your buyback order. Pack your books
and drop the package at the nearest USPS or FedEx office depending on the type of your label. Please do not use collection boxes as tracking numbers are updated only upon scanning, and you might end up with a late shipment.
What shipping company do you use?
Our prepaid shipping labels are provided by USPS or FedEx depending on the weight of the package.
How many days do I have to ship my package?
You need to ship your package within 5 days after order placement so th at your buyback quotes would be guaranteed. If you have missed the deadline, you can simply recalculate the quotes in your Orders
section and have 5 more days to ship it. A late shipment without recalculation might lead to quote adjustment.
Can I use another shipping carrier?
If you don't want to use the prepaid shipping label provided by BooksRun, you can ship the package to our address with any postal company you like at your expense. Make sure you do it within 5 days after order placement. Please provide the tracking number as soon as you ship the package and make sure to include the packing slip so we could identify your package and guarantee your quotes.
How long does it take for my package to arrive?
With standard shipping rates, it can take up to 10 business days depending on your location (not taking into account the unintended shipping delays). For shipments outside the Mainland United States it might take even longer.
How do I pack my books?
Check out our Packing guide
that may help you ensure safe delivery of your textbooks.
Why was my order cancelled?
If there are no USPS or FedEx tracking updates about your shipment, the order is automatically marked as cancelled after 5 days. If you shipped the books in time, don't worry: the order will change back as soon as the update is submitted to the website. Alternatively, you can mark your order
as Shipped, to ensure that it won't get cancelled without tracking updates.
I missed my shipping deadline, what can I do?
No problem, you can always recalculate your order before shipping and reset your deadline.
I got only one label after order placement. Can I have more labels?
If only one label is automatically provided for your buyback order, unfortunately, we cannot give more. The type and amount of labels is estimated automatically by taking into account the total weight and price of the order.
Can I print one label and put it on many boxes?
No, one label is provided for one box only. For any additional boxes that were shipped with this label shipping fees may be deducted from the final buyback quote.
Can insurance be applied to my buyback?
FedEx Ground and FedEx SmartPost labels are automatically insured up to $100 per package. However, you may purchase the insurance for your USPS label manually in your order if the total order quote does not exceed $100.
Will I be paid the insurance if my package is lost?
Yes, FedEx Ground and FedEx SmartPost labels are automatically insured up to $100 per package. Prepaid USPS Media Mail labels do not include insurance; however, it can be purchased in the order directly after the checkout once the label is generated.
What if my package is delivered damaged and with contents missing?
The insurance covers only the buyback orders which are lost in transit and the tracking information on the mail carrier's website still indicates the shipment in progress. Packages that are marked as "Delivered" by the mail carrier are not compensated for even if received without contents.
Can I ship the package from a shipping franchise center?
The package should be scanned in a timely manner; therefore, we recommend using USPS or FedEx offices (depending on what is stated on the label).
Can I use a drop-off box?
If you drop the package off in a box, it may be processed and scanned with a significant delay. Therefore, we do not recommend using them in case you would like for the original buyback quote to be guaranteed.