How can we help?

Buyback general

  • How do I sell my books to BooksRun?
    Type in the ISBN of the book you want to sell into the search box at the top of any page and click the Search button. You will see the buy, sell and rent offers. After checking out, you'll have to print the prepaid shipping label and send your books within 5 days after creating the order.
  • Have you received my books?
    You can always check the tracking number that was given with the prepaid shipping label. It can be found on our website inside your order or in the shipping confirmation email. Please remember that packages are usually processed within 2-5 business days, and payment is issued within 4 business days after processing.
  • What kind of books can I sell to you?
    We mostly buy back college textbooks. Make sure you have checked the Terms & Conditions to see what is meant by "New", "Used - Very Good" and "Used - Acceptable" condition, and also see what are the features of the books we do not buy.
  • Do you buy international editions?
    You need to type the ISBN of the book into the search box to see the quote we give for it. If the ISBN of the international edition is the same as for regular US edition, then click "I have an alternate version" at the bottom of the product description, and choose the "International Edition" to see the offered quote. Please contact us in case any inquiries concerning alternate editions should be clarified.
  • I live outside the US. Can I sell my books to you?
    We do not provide prepaid shipping labels for international addresses. However, you can create an order and send the package at your own expense with any shipping company you like (please provide a tracking number and include a packing slip). Make sure you have read our Terms & Conditions.
  • Do you accept audio books or items other than books?
    We will accept only what is listed on our website, can be found using ISBN, and is not marked as "not accepted". Supplementary materials that come with the book need to be included in a pristine condition. Please contact us if you need further clarification.
  • What is the minimum buyback order value?
    Total value of one buyback order should be higher than $15. This condition is imposed so we can provide free shipping labels for you.
  • I cannot apply the promo code.
    Please make sure that the text you enter exactly matches your coupon code. Most promo codes cannot be applied when you are redirected from price comparison or partner sites.
  • What's the status of my order?
    You can see the status of your order and payment inside your account in the Orders section. If the order shows as "Delivered", it should be processed within 2-5 business days (during the peak season it may take a bit longer).
  • Can I un-cancel my order?
    Yes, you can re-activate your order and add 5 more days to your shipping deadline. To do that, go to your Orders section, find the order and click the Recalculate button. This will refresh all book quotes and enable the order with new shipping deadline.

Buyback ISBN

  • What is ISBN?
    The ISBN is a 10 or 13 digit number that is unique to a particular title, author, edition and publisher. It can be found on the back cover of each book or inside on the copyright page.
  • What if my book has more than one ISBN?
    If a book has a sticker with an ISBN, you need to remove the sticker and focus on the number which is located near the barcode printed on the back cover. If you have a loose leaf, in some cases you may need to check the copyright page to find the correct ISBN.
  • My book is an instructor's edition with the same ISBN. How do I get the quote?
    If you have a teacher/instructor's edition or a review copy which has the same ISBN as a student edition, please add the ISBN into the seller cart, click "I have an alternate version" at the bottom of the product description, and choose the "Instructor’s Edition" to see the offered quote. Please contact us in case any inquiries concerning alternate editions should be clarified.
  • I have a loose leaf edition. Where do I find the correct ISBN?
    If you have a loose leaf/a la Carte edition, make sure that the ISBN you have quoted corresponds to this particular edition, not a hardcover or paperback. The correct ISBN of a loose leaf book may be located on the back cover or the copyright page. Binders are not returned.

Buyback payments

  • How can I get paid for my buyback order?
    The payment for your buyback order can be issued via PayPal or check depending on your choice.
  • When will I get paid?
    Payments are usually issued within 4 business days after order processing. Delivery of the check usually takes up to 20 business days. PayPal payments are instant.
  • I didn't receive my payment via PayPal.
    If you have received notification that your PayPal payment was issued but there is no sign of it, please make sure you have entered the correct and existing PayPal account. If the email was not linked to your PayPal account, please link it in order to claim your funds. If the email is correct and linked and you still did not get the payment, please contact us.
  • I didn't receive my check.
    Please note that delivery of the check usually takes up to 20 business days depending on the proximity of your address to our location, and shipments are sometimes delayed. If your order shows as "Paid" for more than 20 business days and you still have not received your check, please contact us.
  • Can I change my method of payment?
    You can change the method of payment and/or PayPal address at any time in Orders section before the order is processed.
  • My quote was adjusted. What do I do?
    If your quote was adjusted due to your book not meeting the buyback criteria, you can accept the adjusted quote or request a return within 72 hours after processing. Return shipping fee needs to be compensated by the customer.
  • I have accepted the adjustment. Why is my order still on hold?
    Your buyback order will be processed within 48 hours after accepting the adjustment.

Buyback shipping

  • How do I send my buyback order to you?
    Print free shipping label provided to you with your buyback order. Pack your books and drop the package at the nearest USPS or FedEx office depending on the type of your label. Please do not use collection boxes as tracking numbers are updated only upon scanning, and you might end up with a late shipment.
  • What shipping company do you use?
    Our prepaid shipping labels are provided by USPS or FedEx depending on the weight of the package.
  • How many days do I have to ship my package?
    You need to ship your package within 5 days after order placement so th at your buyback quotes would be guaranteed. If you have missed the deadline, you can simply recalculate the quotes in your Orders section and have 5 more days to ship it. A late shipment without recalculation might lead to quote adjustment.
  • Can I use another shipping carrier?
    If you don't want to use the prepaid shipping label provided by BooksRun, you can ship the package to our address with any postal company you like at your expense. Make sure you do it within 5 days after order placement. Please provide the tracking number as soon as you ship the package and make sure to include the packing slip so we could identify your package and guarantee your quotes.
  • How long does it take for my package to arrive?
    With standard shipping rates, it can take up to 10 business days depending on your location (not taking into account the unintended shipping delays). For shipments outside the Mainland United States it might take even longer.
  • How do I pack my books?
    Check out our Packing guide that may help you ensure safe delivery of your textbooks.
  • Why was my order cancelled?
    If there are no USPS or FedEx tracking updates about your shipment, the order is automatically marked as cancelled after 5 days. If you shipped the books in time, don't worry: the order will change back as soon as the update is submitted to the website. Alternatively, you can mark your order as Shipped, to ensure that it won't get cancelled without tracking updates.
  • I missed my shipping deadline, what can I do?
    No problem, you can always recalculate your order before shipping and reset your deadline.
  • I got only one label after order placement. Can I have more labels?
    If only one label is automatically provided for your buyback order, unfortunately, we cannot give more. The type and amount of labels is estimated automatically by taking into account the total weight and price of the order.
  • Can I print one label and put it on many boxes?
    No, one label is provided for one box only. For any additional boxes that were shipped with this label shipping fees may be deducted from the final buyback quote.
  • Can insurance be applied to my buyback?
    FedEx Ground and FedEx SmartPost labels are automatically insured up to $100 per package. However, you may purchase the insurance for your USPS label manually in your order if the total order quote does not exceed $100.
  • Will I be paid the insurance if my package is lost?
    Yes, FedEx Ground and FedEx SmartPost labels are automatically insured up to $100 per package. Prepaid USPS Media Mail labels do not include insurance; however, it can be purchased in the order directly after the checkout once the label is generated.
  • What if my package is delivered damaged and with contents missing?
    The insurance covers only the buyback orders which are lost in transit and the tracking information on the mail carrier's website still indicates the shipment in progress. Packages that are marked as "Delivered" by the mail carrier are not compensated for even if received without contents.
  • Can I ship the package from a shipping franchise center?
    The package should be scanned in a timely manner; therefore, we recommend using USPS or FedEx offices (depending on what is stated on the label).
  • Can I use a drop-off box?
    If you drop the package off in a box, it may be processed and scanned with a significant delay. Therefore, we do not recommend using them in case you would like for the original buyback quote to be guaranteed.

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