23 Steps to an Effective Call Centre: A Complete Model of Call Centre Operations to Assist Businesses in Reaching Their Goals
ISBN-13:
9780968749203
ISBN-10:
0968749208
Author:
Réal Bergevin
Publication date:
2000
Publisher:
NuComm Solutions, Inc.
Format:
Paperback
114 pages
FREE US shipping
Book details
ISBN-13:
9780968749203
ISBN-10:
0968749208
Author:
Réal Bergevin
Publication date:
2000
Publisher:
NuComm Solutions, Inc.
Format:
Paperback
114 pages
Summary
23 Steps to an Effective Call Centre: A Complete Model of Call Centre Operations to Assist Businesses in Reaching Their Goals (ISBN-13: 9780968749203 and ISBN-10: 0968749208), written by authors
Réal Bergevin, was published by NuComm Solutions, Inc. in 2000.
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Description
Required reading for any organization wanting to cost effectively provide superior customer service in a call center environment. Provides a business model containing a simple, complete plan to achieve the goals of any call centre.
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