Call Center Forecasting and Scheduling : The Best of Call Center Management Review
ISBN-13:
9780965909365
ISBN-10:
0965909360
Author:
Editors, Brad Cleveland, Susan Hash
Publication date:
2001
Publisher:
Call Center Press
Format:
Paperback
104 pages
FREE US shipping
Book details
ISBN-13:
9780965909365
ISBN-10:
0965909360
Author:
Editors, Brad Cleveland, Susan Hash
Publication date:
2001
Publisher:
Call Center Press
Format:
Paperback
104 pages
Summary
Call Center Forecasting and Scheduling : The Best of Call Center Management Review (ISBN-13: 9780965909365 and ISBN-10: 0965909360), written by authors
Editors, Brad Cleveland, Susan Hash, was published by Call Center Press in 2001.
With an overall rating of 4.1 stars, it's a notable title among other
books. You can easily purchase or rent Call Center Forecasting and Scheduling : The Best of Call Center Management Review (Paperback) from BooksRun,
along with many other new and used
books
and textbooks.
And, if you're looking to sell your copy, our current buyback offer is $0.3.
Description
Call Center Forecasting & Scheduling There is simply no way to establish and operate an effective call center environment without a solid understanding of the principles behind forecasting, staffing, scheduling, service level, queuing dynamics and real-time management. Originally published in the pages of Call Center Management Review, these articles were selected for their educational value, practicality, and most importantly, coverage of timeless call center management principles. 104 pages, paperback, more than 35 charts and graphs.
We would LOVE it if you could help us and other readers by reviewing the book
{user}
{createdAt}
{truncated_title}
{author_block}
by {truncated_author}
