Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment (1st Edition)
ISBN-13:
9780965909303
ISBN-10:
0965909301
Author:
Julia Mayben, Brad Cleveland
Publication date:
1999
Publisher:
Call Center Press
Format:
Paperback
280 pages
Category:
Customer Relations
,
Processes & Infrastructure
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Book has some overall wear, like shelf wear.
Book details
ISBN-13:
9780965909303
ISBN-10:
0965909301
Author:
Julia Mayben, Brad Cleveland
Publication date:
1999
Publisher:
Call Center Press
Format:
Paperback
280 pages
Category:
Customer Relations
,
Processes & Infrastructure
Summary
Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment (1st Edition) (ISBN-13: 9780965909303 and ISBN-10: 0965909301), written by authors
Julia Mayben, Brad Cleveland, was published by Call Center Press in 1999.
With an overall rating of 4.1 stars, it's a notable title among other
Customer Relations
(Processes & Infrastructure) books. You can easily purchase or rent Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment (1st Edition) (Paperback) from BooksRun,
along with many other new and used
Customer Relations
books
and textbooks.
And, if you're looking to sell your copy, our current buyback offer is $0.59.
Description
This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index.
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