9780965909303-0965909301-Call Center Management on Fast Forward:  Succeeding in Today's Dynamic Inbound Environment (1st Edition)

Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment (1st Edition)

ISBN-13: 9780965909303
ISBN-10: 0965909301
Author: Julia Mayben, Brad Cleveland
Publication date: 1999
Publisher: Call Center Press
Format: Paperback 280 pages
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Book details

ISBN-13: 9780965909303
ISBN-10: 0965909301
Author: Julia Mayben, Brad Cleveland
Publication date: 1999
Publisher: Call Center Press
Format: Paperback 280 pages

Summary

Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment (1st Edition) (ISBN-13: 9780965909303 and ISBN-10: 0965909301), written by authors Julia Mayben, Brad Cleveland, was published by Call Center Press in 1999. With an overall rating of 4.1 stars, it's a notable title among other Customer Relations (Processes & Infrastructure) books. You can easily purchase or rent Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment (1st Edition) (Paperback) from BooksRun, along with many other new and used Customer Relations books and textbooks. And, if you're looking to sell your copy, our current buyback offer is $0.59.

Description

This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index.

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