A Guide to Customer Service Skills for the Help Desk Professional
ISBN-13:
9780760072622
ISBN-10:
0760072620
Edition:
1
Author:
Donna Knapp
Publication date:
1999
Publisher:
Course Technology
Format:
Paperback
288 pages
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Book details
ISBN-13:
9780760072622
ISBN-10:
0760072620
Edition:
1
Author:
Donna Knapp
Publication date:
1999
Publisher:
Course Technology
Format:
Paperback
288 pages
Summary
A Guide to Customer Service Skills for the Help Desk Professional (ISBN-13: 9780760072622 and ISBN-10: 0760072620), written by authors
Donna Knapp, was published by Course Technology in 1999.
With an overall rating of 3.7 stars, it's a notable title among other
books. You can easily purchase or rent A Guide to Customer Service Skills for the Help Desk Professional (Paperback) from BooksRun,
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Description
This book is designed to provide individuals interested in the field of technical customer support a guide to the "soft skills" and the "self-management skills" needed to deliver excellent customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with strong real-world computer support examples, case studies, and exercises. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager.
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