Sell, buy or rent Donna Knapp textbooks

A Guide to Customer Service Skills for the Service Desk Professional

by Knapp, Donna
ISBN-13: 9781285063584
ISBN-10: 1285063589
Edition: 4
Publication date: 2014
Publisher: Cengage Learning
Format: Paperback 544 pages

A Guide to Service Desk Concepts

by Knapp, Donna
ISBN-13: 9781285063454
ISBN-10: 1285063457
Edition: 4
Publication date: 2013
Publisher: Cengage Learning
Format: Paperback 416 pages