Sell, buy or rent Donna Knapp textbooks

9781285063584-1285063589-A Guide to Customer Service Skills for the Service Desk Professional
9781285063584-1285063589-A Guide to Customer Service Skills for the Service Desk Professional

A Guide to Customer Service Skills for the Service Desk Professional

by Donna Knapp
ISBN-13: 9781285063584
ISBN-10: 1285063589
Edition: 4
Publication date: 2014
Publisher: Cengage Learning
Format: Paperback 544 pages
Sell Shop now at Amazon
9780619216412-0619216417-A Guide to Customer Service Skills for the Help Desk Professional, Second Edition
9780619216412-0619216417-A Guide to Customer Service Skills for the Help Desk Professional, Second Edition

A Guide to Customer Service Skills for the Help Desk Professional, Second Edition

by Donna Knapp
ISBN-13: 9780619216412
ISBN-10: 0619216417
Edition: 2
Publication date: 2004
Publisher: Course Technology
Format: Paperback 384 pages
9780324785067-0324785062-A Guide to Service Desk Concepts (Help Desk)
9780324785067-0324785062-A Guide to Service Desk Concepts (Help Desk)

A Guide to Service Desk Concepts (Help Desk)

by Donna Knapp
ISBN-13: 9780324785067
ISBN-10: 0324785062
Edition: 3
Publication date: 2009
Publisher: Course Technology
Format: Paperback 416 pages
Buy from $2.99
9780760072622-0760072620-A Guide to Customer Service Skills for the Help Desk Professional
9780760072622-0760072620-A Guide to Customer Service Skills for the Help Desk Professional

A Guide to Customer Service Skills for the Help Desk Professional

by Donna Knapp
ISBN-13: 9780760072622
ISBN-10: 0760072620
Edition: 1
Publication date: 1999
Publisher: Course Technology
Format: Paperback 288 pages
Buy from $10.47
9780619159467-0619159464-A Guide to Help Desk Concepts, Second Edition
9780619159467-0619159464-A Guide to Help Desk Concepts, Second Edition

A Guide to Help Desk Concepts, Second Edition

by Donna Knapp
ISBN-13: 9780619159467
ISBN-10: 0619159464
Edition: 2
Publication date: 2003
Publisher: Course Technology
Format: Paperback 368 pages
9781111665487-1111665486-Bundle: A Guide to Help Desk Concepts, 3rd + A Guide to Customer Service Skills for the Service Desk Professional, 3rd
9781111665487-1111665486-Bundle: A Guide to Help Desk Concepts, 3rd + A Guide to Customer Service Skills for the Service Desk Professional, 3rd

Bundle: A Guide to Help Desk Concepts, 3rd + A Guide to Customer Service Skills for the Service Desk Professional, 3rd

by Donna Knapp
ISBN-13: 9781111665487
ISBN-10: 1111665486
Edition: 3
Publication date: 2010
Publisher: Cengage Learning
Format: Paperback pages
Sell Shop now at Amazon
9781285063454-1285063457-A Guide to Service Desk Concepts
9781285063454-1285063457-A Guide to Service Desk Concepts

A Guide to Service Desk Concepts

by Donna Knapp
ISBN-13: 9781285063454
ISBN-10: 1285063457
Edition: 4
Publication date: 2013
Publisher: Cengage Learning
Format: Paperback 416 pages
Sell Buy from $48.59 eBook from $50.99
9781604270495-1604270497-The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management
9781604270495-1604270497-The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management

The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management

by Donna Knapp
ISBN-13: 9781604270495
ISBN-10: 1604270497
Publication date: 2010
Publisher: J. Ross Publishing
Format: Paperback 248 pages
Sell Shop now at Amazon
9780538748537-0538748532-A Guide to Customer Service Skills for the Service Desk Professional (Help Desk)
9780538748537-0538748532-A Guide to Customer Service Skills for the Service Desk Professional (Help Desk)

A Guide to Customer Service Skills for the Service Desk Professional (Help Desk)

by Donna Knapp
ISBN-13: 9780538748537
ISBN-10: 0538748532
Edition: 3
Publication date: 2010
Publisher: Cengage Learning
Format: Paperback 400 pages
cookies

We use cookies to ensure website functionality: improve our services, personalize your experience, analyze performance and traffic, and process orders efficiently. To learn more, check our Privacy Policy.