Front Office: Procedures, Social Skills and Management
ISBN-13:
9780750600248
ISBN-10:
0750600241
Author:
Peter Abbott, Sue Lewry
Publication date:
1991
Publisher:
Butterworth-Heinemann
Format:
Paperback
264 pages
Category:
Hospitality, Travel & Tourism
,
Industries
,
Management
,
Management & Leadership
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Book details
ISBN-13:
9780750600248
ISBN-10:
0750600241
Author:
Peter Abbott, Sue Lewry
Publication date:
1991
Publisher:
Butterworth-Heinemann
Format:
Paperback
264 pages
Category:
Hospitality, Travel & Tourism
,
Industries
,
Management
,
Management & Leadership
Summary
Front Office: Procedures, Social Skills and Management (ISBN-13: 9780750600248 and ISBN-10: 0750600241), written by authors
Peter Abbott, Sue Lewry, was published by Butterworth-Heinemann in 1991.
With an overall rating of 3.5 stars, it's a notable title among other
Hospitality, Travel & Tourism
(Industries, Management, Management & Leadership) books. You can easily purchase or rent Front Office: Procedures, Social Skills and Management (Paperback) from BooksRun,
along with many other new and used
Hospitality, Travel & Tourism
books
and textbooks.
And, if you're looking to sell your copy, our current buyback offer is $0.47.
Description
Designed for all students of hotel management, this key text offers a modern approach to front office operations and management using realistic scenarios set in the hotel environment. In particular it reflects the importance of different features of the receptionist's work, the book is divided into three main sections: Procedural aspects, Psychological aspects and Management aspects. The first part deals mainly with the clerical side, looking at check-in, advance booking and accounting procedures and vital security measures. A complete section is then devoted to the social skills that a receptionist needs to develop in order to deal effectively with people, and the authors show how these skills can be used to increase sales. In the final four chapters, the book discusses management issues which are often neglected in textbooks on front office. Front Office is ideal for BTEC/SCOTVEC students and NVQ levels 3 and 4, those taking professional exams of the HCIMA, and also for undergraduates studying hotel and catering management. Radically different in approach to other textbooksExamines the role of social and management skills, does not just concentrate on procedural aspectsLooks at security issues such as theft and vice
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