Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service
ISBN-13:
9780578433363
ISBN-10:
0578433362
Author:
Jeff Toister
Publication date:
2019
Publisher:
Toister Performance Solutions
Format:
Paperback
228 pages
Category:
Service
,
Industries
,
Customer Relations
,
Processes & Infrastructure
FREE US shipping
Book details
ISBN-13:
9780578433363
ISBN-10:
0578433362
Author:
Jeff Toister
Publication date:
2019
Publisher:
Toister Performance Solutions
Format:
Paperback
228 pages
Category:
Service
,
Industries
,
Customer Relations
,
Processes & Infrastructure
Summary
Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service (ISBN-13: 9780578433363 and ISBN-10: 0578433362), written by authors
Jeff Toister, was published by Toister Performance Solutions in 2019.
With an overall rating of 4.1 stars, it's a notable title among other
Service
(Industries, Customer Relations, Processes & Infrastructure) books. You can easily purchase or rent Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service (Paperback) from BooksRun,
along with many other new and used
Service
books
and textbooks.
And, if you're looking to sell your copy, our current buyback offer is $0.38.
Description
Note: This is a second edition. The first edition of this book was published under the title, Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It.
Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered.
Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as:
Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered.
Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as:
- Company cultures that unwittingly discourage excellent customer service.
- Employees torn between following policy or serving the customer.
- Cost reduction efforts that actually increase the cost of service.
- Poor products and services that make it impossible to satisfy customers.
- Bad habits that make it difficult to listen to customers' needs.
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