Sell, buy or rent Jeff Toister textbooks

The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

by Jeff Toister
ISBN-13: 9780692842003
ISBN-10: 0692842004
Publication date: 2017
Publisher: Toister Performance Solutions
Format: Paperback 188 pages

Customer Service Tip of the Week: Over 52 ideas and reminders to sharpen your skills

by Jeff Toister
ISBN-13: 9780692154144
ISBN-10: 0692154140
Publication date: 2018
Publisher: Toister Performance Solutions
Format: Paperback 168 pages

The Guaranteed Customer Experience: How to Win Customers by Keeping Your Promises

by Jeff Toister
ISBN-13: 9780578824949
ISBN-10: 0578824949
Publication date: 2021
Publisher: Toister Performance Solutions
Format: Paperback 184 pages

Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service

by Jeff Toister
ISBN-13: 9780578433363
ISBN-10: 0578433362
Publication date: 2019
Publisher: Toister Performance Solutions
Format: Paperback 228 pages

Service Failure: The Real Reasons Employees Struggle With Customer Service and What You Can Do About It

by Jeff Toister
ISBN-13: 9780814431993
ISBN-10: 0814431992
Publication date: 2012
Publisher: Amacom Books
Format: Paperback 202 pages