9780538863117-0538863110-Management: Meeting and Exceeding Customer Expectations

Management: Meeting and Exceeding Customer Expectations

ISBN-13: 9780538863117
ISBN-10: 0538863110
Edition: 6
Author: Warren R. Plunkett, Raymond Attner
Publication date: 1997
Publisher: South-Western College Pub
Format: Paperback 276 pages
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Book details

ISBN-13: 9780538863117
ISBN-10: 0538863110
Edition: 6
Author: Warren R. Plunkett, Raymond Attner
Publication date: 1997
Publisher: South-Western College Pub
Format: Paperback 276 pages

Summary

Management: Meeting and Exceeding Customer Expectations (ISBN-13: 9780538863117 and ISBN-10: 0538863110), written by authors Warren R. Plunkett, Raymond Attner, was published by South-Western College Pub in 1997. With an overall rating of 3.9 stars, it's a notable title among other books. You can easily purchase or rent Management: Meeting and Exceeding Customer Expectations (Paperback) from BooksRun, along with many other new and used books and textbooks. And, if you're looking to sell your copy, our current buyback offer is $0.38.

Description

The central theme of the sixth edition is meeting and exceeding customer expectations by integrating a Rcustomer firstS theme into each of the basic management concepts. The new edition also discusses the contemporary management issues of quality, ethics, global applications, leadership, and diversity.

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