9780538844963-0538844965-Management: Meeting and Exceeding Customer Expectations

Management: Meeting and Exceeding Customer Expectations

ISBN-13: 9780538844963
ISBN-10: 0538844965
Edition: 6
Author: Warren R. Plunkett, Raymond Attner
Publication date: 1997
Publisher: Cengage Learning
Format: Hardcover 880 pages
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Book details

ISBN-13: 9780538844963
ISBN-10: 0538844965
Edition: 6
Author: Warren R. Plunkett, Raymond Attner
Publication date: 1997
Publisher: Cengage Learning
Format: Hardcover 880 pages

Summary

Management: Meeting and Exceeding Customer Expectations (ISBN-13: 9780538844963 and ISBN-10: 0538844965), written by authors Warren R. Plunkett, Raymond Attner, was published by Cengage Learning in 1997. With an overall rating of 3.8 stars, it's a notable title among other Decision-Making & Problem Solving (Management & Leadership, Management, Decision Making, Business Skills) books. You can easily purchase or rent Management: Meeting and Exceeding Customer Expectations (Hardcover) from BooksRun, along with many other new and used Decision-Making & Problem Solving books and textbooks. And, if you're looking to sell your copy, our current buyback offer is $0.51.

Description

The central theme of the sixth edition is meeting and exceeding customer expectations by integrating a customer first theme into each of the basic management concepts. The new edition also discusses the contemporary management issues of quality, ethics, global applications, leadership, and diversity.

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