Difficult Conversations: How to Discuss What Matters Most
ISBN-13:
9780143118442
ISBN-10:
0143118447
Edition:
Anniversary,Updated
Author:
Douglas Stone, Bruce Patton, Sheila Heen
Publication date:
2010
Publisher:
Penguin Books
Format:
Paperback
352 pages
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Book details
ISBN-13:
9780143118442
ISBN-10:
0143118447
Edition:
Anniversary,Updated
Author:
Douglas Stone, Bruce Patton, Sheila Heen
Publication date:
2010
Publisher:
Penguin Books
Format:
Paperback
352 pages
Summary
Difficult Conversations: How to Discuss What Matters Most (ISBN-13: 9780143118442 and ISBN-10: 0143118447), written by authors
Douglas Stone, Bruce Patton, Sheila Heen, was published by Penguin Books in 2010.
With an overall rating of 4.2 stars, it's a notable title among other
Business Culture
(Management Science, Management & Leadership, Conversation, Etiquette, Communication, Words, Language & Grammar , Communication & Media Studies, Social Sciences) books. You can easily purchase or rent Difficult Conversations: How to Discuss What Matters Most (Paperback, Used) from BooksRun,
along with many other new and used
Business Culture
books
and textbooks.
And, if you're looking to sell your copy, our current buyback offer is $0.43.
Description
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
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