ITIL 4: Drive Stakeholder Value (ITIL 4 Managing Professional)

This guide covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focusses on the conversion of demand into value via I.T enabled services. ITIL 4 Drive Stakeholder Value will: (i) provide practitioners with the tools to increase stakeholder satisfaction, integral to business success in the current competitive landscape; (ii) develop knowledge of SLA design, multi-suppler management, communication, relationship management, CX and UX design and customer journey mapping; (iii) act as a reference guide that practitioners can use in their work, further studies and professional development.