Service Management w/ Student CD-Rom
ISBN-13:
9780072868203
ISBN-10:
0072868201
Edition:
4th
Author:
Mona J. Fitzsimmons, James Fitzsimmons, Mona Fitzsimmons, James A. Fitzsimmons
Publication date:
2003
Publisher:
Irwin Professional Pub
Format:
Hardcover
672 pages
FREE US shipping
Book details
ISBN-13:
9780072868203
ISBN-10:
0072868201
Edition:
4th
Author:
Mona J. Fitzsimmons, James Fitzsimmons, Mona Fitzsimmons, James A. Fitzsimmons
Publication date:
2003
Publisher:
Irwin Professional Pub
Format:
Hardcover
672 pages
Summary
Service Management w/ Student CD-Rom (ISBN-13: 9780072868203 and ISBN-10: 0072868201), written by authors
Mona J. Fitzsimmons, James Fitzsimmons, Mona Fitzsimmons, James A. Fitzsimmons, was published by Irwin Professional Pub in 2003.
With an overall rating of 4.5 stars, it's a notable title among other
books. You can easily purchase or rent Service Management w/ Student CD-Rom (Hardcover) from BooksRun,
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Description
Service Management, 4/e by James and Mona Fitzsimmons is the best-selling text in this market and includes fantastic and current examples from the field of technology. The text has extensive coverage on global operations, and the need for continuous improvement in quality and productivity in the service industry. Service Management, 4/e also does an excellent job of demonstrating how crucial functional areas of an organization such as marketing, strategic issues, operations and human behavior impact effective service management.
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