9780071632881-0071632883-The Customer Signs Your Paycheck

The Customer Signs Your Paycheck

ISBN-13: 9780071632881
ISBN-10: 0071632883
Edition: 1
Author: Frank Cooper
Publication date: 2009
Publisher: McGraw Hill
Format: Paperback 240 pages
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Book details

ISBN-13: 9780071632881
ISBN-10: 0071632883
Edition: 1
Author: Frank Cooper
Publication date: 2009
Publisher: McGraw Hill
Format: Paperback 240 pages

Summary

The Customer Signs Your Paycheck (ISBN-13: 9780071632881 and ISBN-10: 0071632883), written by authors Frank Cooper, was published by McGraw Hill in 2009. With an overall rating of 3.9 stars, it's a notable title among other Training (Business Skills, Marketing, Marketing & Sales, Sales & Selling, Customer Relations, Processes & Infrastructure, Management & Leadership) books. You can easily purchase or rent The Customer Signs Your Paycheck (Paperback, Used) from BooksRun, along with many other new and used Training books and textbooks. And, if you're looking to sell your copy, our current buyback offer is $0.39.

Description

Positive Service Gets Positive Results― Every Time!

Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today’s hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass an army of anti-you activists―and send your business spiraling.

The Customer Signs Your Paycheck reveals the secret to ensuring customer contentment during every interaction. Inside, Frank Cooper examines the elements at the heart of quality customer service, which begin with selfawareness and confidence. You’ll learn:

  • The 10 commandments for customer relations
  • Eight habits to help you get ahead
  • The easiest way to handle customer complaints
  • A simple method for remembering names

You’ll immediately take note of dramatic changes in the way you deal with difficult personalities, customer complaints, and other challenges that come with the territory.

Why drive customers to the competition? It really is easy to provide superb service, even when dealing with today’s highly empowered and demanding customer.

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