Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)
ISBN-13:
9780071745062
ISBN-10:
0071745068
Edition:
2
Author:
Robert Bacal
Publication date:
2010
Publisher:
McGraw Hill
Format:
Paperback
256 pages
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Book details
ISBN-13:
9780071745062
ISBN-10:
0071745068
Edition:
2
Author:
Robert Bacal
Publication date:
2010
Publisher:
McGraw Hill
Format:
Paperback
256 pages
Summary
Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series) (ISBN-13: 9780071745062 and ISBN-10: 0071745068), written by authors
Robert Bacal, was published by McGraw Hill in 2010.
With an overall rating of 3.7 stars, it's a notable title among other
Training
(Business Skills, Customer Relations, Processes & Infrastructure, Communications, Management & Leadership) books. You can easily purchase or rent Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series) (Paperback) from BooksRun,
along with many other new and used
Training
books
and textbooks.
And, if you're looking to sell your copy, our current buyback offer is $0.56.
Description
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME
You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.
Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:
- Defusing bad situations before they get worse
- Handling complaints patiently and professionally
- Satisfying customers and increasing sales
- Building long-term relationships with important customers
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