Sell, buy or rent W. Earl Sasser textbooks

9780684832562-0684832569-The Service Profit Chain
9780684832562-0684832569-The Service Profit Chain

The Service Profit Chain

by James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger
ISBN-13: 9780684832562
ISBN-10: 0684832569
Edition: Illustrated
Publication date: 1997
Publisher: Free Press
Format: Hardcover 320 pages
Buy from $7.39
9780029140918-0029140919-Service Management Course
9780029140918-0029140919-Service Management Course

Service Management Course

by W. Earl Sasser
ISBN-13: 9780029140918
ISBN-10: 0029140919
Publication date: 1991
Publisher: Free Press
Format: Hardcover 977 pages
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9780256029031-0256029032-Cases in Operations Management: Analysis and Action
9780256029031-0256029032-Cases in Operations Management: Analysis and Action

Cases in Operations Management: Analysis and Action

by W. Earl Sasser
ISBN-13: 9780256029031
ISBN-10: 0256029032
Edition: First Paperback Edition
Publication date: 1982
Publisher: Richard d Irwin
Format: Paperback 473 pages
9781422110232-1422110230-Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
9781422110232-1422110230-Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

by James L. Heskett, W. Earl Sasser, Joe Wheeler
ISBN-13: 9781422110232
ISBN-10: 1422110230
Publication date: 2008
Publisher: Harvard Business Review Press
Format: Hardcover 240 pages
9781626565845-1626565848-What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
9781626565845-1626565848-What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

by James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger
ISBN-13: 9781626565845
ISBN-10: 1626565848
Edition: 1
Publication date: 2015
Publisher: Berrett-Koehler Publishers
Format: Hardcover 288 pages
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9780743225694-0743225694-The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
9780743225694-0743225694-The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

by James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger
ISBN-13: 9780743225694
ISBN-10: 0743225694
Edition: First Edition
Publication date: 2003
Publisher: Free Press
Format: Hardcover 400 pages
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