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The Improvement Guide: A Practical Approach to Enhancing Organizational Performance

by Langley, Gerald J., Moen, Ronald D., Nolan, Kevin M., Nolan, Thomas W., Norman, Clifford L., Provost, Lloyd P.
ISBN-13: 9780470192412
ISBN-10: 0470192410
Edition: 2
Publication date: 2009
Publisher: Jossey-Bass
Format: Hardcover 512 pages