Sell, buy or rent Bo Edvardsson textbooks

Quality of Service: Making It Really Work (Quality in Action)

by Bo Edvardsson, Bertil Thomasson, John Ovretveit
ISBN-13: 9780077079499
ISBN-10: 0077079493
Publication date: 1994
Publisher: McGraw-Hill
Format: Hardcover 293 pages

Service Quality

by Stephen Brown, Evert Gummesson, Bo Edvardsson, Bengtove Gustavsson
ISBN-13: 9780669211528
ISBN-10: 0669211524
Edition: 0
Publication date: 1998
Publisher: Lexington Books
Format: Hardcover 350 pages

INVOLVING CUSTOMERS IN NEW SERVICE DEVELOPMENT (Technology Management)

by Anders Per Jonas Bo & G Magnusson Peter
ISBN-13: 9781911299714
ISBN-10: 1911299719
Publication date: 2006
Publisher: Imperial College Press
Format: Paperback 332 pages

New Service Development and Innovation in the New Economy

by Bo Edvardsson, Anders Gustafsson, Michael D. Johnson, Bodil Sanden
ISBN-13: 9789144015590
ISBN-10: 9144015593
Publication date: 2016
Publisher: Professional Pub Service
Format: Paperback 228 pages

Business Transformation for a Sustainable Future (The Principles for Responsible Management Education Series)

by Samuel Sebhatu, Bo Enquist, Bo Edvardsson
ISBN-13: 9781032037431
ISBN-10: 1032037431
Edition: 1
Publication date: 2021
Publisher: Routledge
Format: Hardcover 232 pages

Values-based Service for Sustainable Business: Lessons from IKEA (Routledge Studies in Management, Organizations and Society)

by Bo Edvardsson
ISBN-13: 9780415620390
ISBN-10: 0415620392
Edition: 1
Publication date: 2008
Publisher: Routledge
Format: Paperback 144 pages

Values-based Service for Sustainable Business: Lessons from IKEA (Routledge Studies in Management, Organizations and Society)

by Bo Edvardsson, Bo Enquist
ISBN-13: 9780415458535
ISBN-10: 0415458536
Edition: 1
Publication date: 2008
Publisher: Routledge
Format: Hardcover 144 pages