Feedback First: Boosting Organisational Performance through CLEAR+CALM Communication

FEEDBACK FIRST: Boosting Organisational Performance through CLEAR+CALM Communication is the ultimate guide to giving AND receiving effective feedback, across hierarchies and cultures. It gives everybody in the organisation the confidence to speak up AND listen to improve and learn. The powerful CLEAR+CALM model provides the essential steps to: use feedback to change behaviours; create a feedback culture that fosters top performance; motivate Millennials and multicultural teams; retain an engaged and learning workforce. "It has been said that to avoid learning and growing, do nothing, say nothing, but end up, being nothing. In high performance organizations, feedback is a sine qua non. Anybody interested in creating such organizations would do well to become familiar with Evekink and Becker’s CLEAR + CALM model that demonstrates ingeniously how to manage feedback from the giver and receiver’s point of view.” Manfred F. R. Kets de Vries, Distinguished Clinical Professor of Leadership Development and Organizational Change at INSEAD "Feedback is not criticism. Feedback First shows us that knowing the difference could save your life or your job or your company." Seth Godin Author Linchpin