Balanced Scorecard: A Guide for Your Journey to Best-practice Processes

Every organization needs a way to measure its performance. The balanced scorecard is a performance management tool, long-term benefits of which include: leading indicators of financial health and survival, greater identification of success drivers, better capital allocation, more effective long-term plans, and more meaningful strategic vision. Despite wide scale promotion by business consultants and exuberant testimonials from some balanced scorecard users, many balanced scorecard efforts fail to achieve their intended purpose due to a variety of factors. As one of the titles in APQC's Passport to Success series, this guidebook details what is required of organizations as they establish and deploy a balanced scorecard effort. Supported by examples of best practices and tips from actual practitioners, Balanced Scorecard: A Guide for Your Journey to Best-practice Processes explains how to: design a balanced scorecard, develop strategic metrics and data-gathering tactics, gain all-level support, deploy and maintain the scorecard, and link measures to strategy and employees' daily activities.