Service Level Agreements: A Framework on CD-ROM for Service Businesses (2003 Edition)

SERVICE LEVEL AGREEMENTS: A FRAMEWORK ON CD-ROM FOR SERVICE BUSINESSES brings together the critical elements needed to build a Service Level Agreement. All you do is choose the plan elements you require, load them into a standard word processor, edit them to your specifications, and you're done! It's that simple. No programming experience required. SERVICE LEVEL AGREEMENTS: A FRAMEWORK ON CD-ROM FOR SERVICE BUSINESSES is easy to operate. It will save you days, weeks, possibly even months of valuable time. Now every IT Service professional can have effective SLAs! SLA FRAMEWORK reflects the combined expertise and SLA development from over 50 man-years of consulting effort. MODELS & TEMPLATES IN SERVICE LEVEL AGREEMENTS: A FRAMEWORK ON CD-ROM FOR SERVICE BUSINESSES 1. Model Service Level Agreement 2. Training and Development Service Level Agreement 3. Sample Service Level Agreement Escalation Procedure 4. Service Level Agreement for Reprographics 5. Agreement for Hardware Maintenance Installation and Support 6. Service Level Agreement Template for Shared Services 7. Shared Services Service Level Agreement for Services Provided by the Purchasing Department 8. Payroll Services Level Agreement 9. Public Affairs Service Level Agreement 10. Legal and Procurement Service Level Agreement 11. Legal Department Service Level Agreement 12. Invoice Processing and Cashiering Service Level Agreement 13. Human Resources Administration Service Level Agreement 14. Financial Services System Accounting Service Level Agreement 15. Expenses Services Level Agreement 16. Service Level Agreement - Maintenance 17. Internet Access Service level Agreement 18. Call Center Services Service Level Agreement - Accountant Service Level Agreement Checklist - Customer Satisfaction Survey =============================== REQUIREMENTS SERVICE LEVEL AGREEMENT FRAMEWORK ON CD-ROM FOR SERVICE BUSINESSES consists primarily of user files that run on standard word processing software such as Microsoft Word or Corel Wordperfect.