Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict
ISBN-13:
9781880711033
ISBN-10:
1880711036
Edition:
60707th
Author:
William Ury, Stephen B. Goldberg, Jeanne M. Brett
Publication date:
1993
Publisher:
Program on Negotiation
Format:
Paperback
201 pages
FREE US shipping
Book details
ISBN-13:
9781880711033
ISBN-10:
1880711036
Edition:
60707th
Author:
William Ury, Stephen B. Goldberg, Jeanne M. Brett
Publication date:
1993
Publisher:
Program on Negotiation
Format:
Paperback
201 pages
Summary
Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict (ISBN-13: 9781880711033 and ISBN-10: 1880711036), written by authors
William Ury, Stephen B. Goldberg, Jeanne M. Brett, was published by Program on Negotiation in 1993.
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Description
Build Conflict Control Into Your Organization
Renowned mediator William Ury offers tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. He explains how to diagnose and correct problems in an existing system or create and implement a new system where one does not exist. His four-phase process includes specific advice on involving adverse parties in diagnosing current problems, designing the system, and overcoming opposition to change. The result is a win-win formula for putting a system in place that contains the costs associated with conflict by addressing them as they arise.
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