Managing Projects and Operations

This pocketbook provides an overview of the core concepts and techniques for managing continuous activities and discrete projects. The text aims to encourage the reader to think about efficiency, effectiveness and economy, while never losing sight of the need to provide a quality product or service. The key areas covered are: effective decision-making, including problem-solving, business decision-making and information management; corporate policies, including health and safety, total quality management and ISO 9000 and ISO 14000; planning, including project management models and simulations, work study, flow charts and time-tracking, crisis management and disaster-planning and staff planning; and systems, including stock control and inventory and purchasing methods.