Public Utilities: Management Challenges for the 21st Century

McNabb (business administration, Pacific Lutheran University) presents an introduction to public utility management issues, for managers and students. Using both the New Public Management and strategic approaches, McNabb explains the fundamentals of utility management, and its history, ethics, and regulations. The bulk of the text focuses on important challenges, such as integrated resource planning, leadership, pricing, marketing, information technology, accounting, human resources, and governance. The volume closes with special issues in the electric energy, natural gas, water and wastewater industries. Annotation ©2006 Book News, Inc., Portland, OR (booknews.com)