The New Receptionist: An essential guide to the professional workplace

THE NEW RECEPTIONIST offers essential skills for the new receptionist or assistant, receptionists who are entering the business world, receptionists who would like to improve their skills, or staff who are stepping into the role of receptionist as part of a skills development program. The New Receptionist focuses on a specific range of topics selected to ensure that every receptionist or assistant has the tools they need to succeed at the reception desk from the very first day. Most receptionists do not have time or funding to enter into learning institutions before they secure employment. With The New Receptionist on your desk, your training has already begun. The book covers basic to advanced skills, including data protection laws, business terms, business correspondence, computer skills, the company structure, daily duties, and more. Receptionists are introduced to and guided through their daily duties in a practical manner, with additional notes and definitions of terms for a comfortable learning experience. The New Receptionist covers the following areas:Writing a professional CV and covering letterInterview tipsThe daily duties of most receptionists Receiving and working with guestsPetty cash controlCourier servicesArranging travel for the purpose of businessWorking with time zonesAnswering the phones, transferring calls and taking messagesTelephone etiquette and dealing with angry callersSoftphones and hardphonesBusiness correspondence, including email, letters, memorandums, meeting minutes and working with proofing toolsEditing PDF documentsA checklist for meetingsTerms used in a business environmentWho is who in the company structurePOPI, the GDPR and the receptionistGeneral IT securityCompany cultureManaging your time, work, and career