Customer Rules
ISBN-13:
9781781251225
ISBN-10:
1781251223
Edition:
Main
Author:
Lee Cockerell
Publication date:
2013
Publisher:
Profile Books
Format:
Paperback
208 pages
FREE US shipping
Book details
ISBN-13:
9781781251225
ISBN-10:
1781251223
Edition:
Main
Author:
Lee Cockerell
Publication date:
2013
Publisher:
Profile Books
Format:
Paperback
208 pages
Summary
Customer Rules (ISBN-13: 9781781251225 and ISBN-10: 1781251223), written by authors
Lee Cockerell, was published by Profile Books in 2013.
With an overall rating of 4.1 stars, it's a notable title among other
books. You can easily purchase or rent Customer Rules (Paperback, Used) from BooksRun,
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and textbooks.
And, if you're looking to sell your copy, our current buyback offer is $0.3.
Description
The former EVP of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business – any business - depends upon winning and keeping customers.In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example:Rule #1: Customer Service Is Not a DepartmentRule #3: Great Service Follows the Laws of Gravity Rule #5: Ask Yourself "What Would Mom Do?"Rule #19: Be a Copycat Rule #25. Treat Every Customer like a RegularRule #39: Don’t Try Too HardAs simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up. And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to front line staff who deal directly with clients and customersChock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhere.
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