Measures of Success: React Less, Lead Better, Improve More

STOP REACTING TO NOISE. START RESPONDING TO SIGNALS. Measures of Success shows business leaders how.A PRACTICAL GUIDE FOR HOW TO MANAGE YOUR METRICS

Organizations depend on metrics for their business. Question is, are they helping people do the right things? Or, encouraging them to overreact to every uptick, downturn, and change?

Noise is present in every metric. But, it’s our reaction to noise that causes waste and stress. Too often, people don’t recognize this.

We do and explain things that don’t help us improve. At the cost of doing things that do. No need to be jittery about every change in a metric. Not by a long shot.

Measures of Success shows a better way to chart and manage your metrics, in any organization or setting. For your business processes and activities, you need to know what’s working, what’s not, and what to change. And why. Then, you can determine what to stop doing, what to start doing, what to keep doing.

So you can…

Systematically. Sustainably.

Learn how to identify meaningful signals in a metric. To respond just right.

You’ll learn how with methods easy to understand, making it obvious what activities to do next. Loads of vivid stories and clear examples from healthcare, software companies, and more. With compelling case studies from the news and personal lives, too.

We’ve all heard that. But did you ever learn how to manage a metric? This ain’t about gaming the system or fudging the numbers. This is about delivering real value, understood by everyone, and proven with data.

Learn a better way to manage your measures.

…in healthcare, manufacturing, and services. Who know what to measure, and are now ready to learn how to manage those measurements. And…

• Challenge and change the way things are done today
• Motivate workers to think and do them better tomorrow
• Coach people, versus telling them what to do
• Be responsible for results, not hold others accountable
• Encourage people to collaborate, not compete
• Help people sleep better at night because they’re improving their work during the day

Measures of Success is not for leaders who’d rather give orders. Then, blame others when things go south. That whole hit the target or else thing… won’t create real change, nor real value. But that ain’t you, right?

…you’ll be able to answer three critical questions for your business.

And, how often? Occasionally? Consistently?

And, can we predict our future performance?

And, when do we react? When do we ignore? When do we improve?

Measures of Success shows you how.

This book teaches you a proven method for filtering out noise, so we can identify signals. This means we waste less time chasing our tail and more time responding to signals that really matter, heading off small problems before they become big, or showing that we've boosted performance in in significant and sustainable ways.