9781681684055-1681684055-Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight

Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight

ISBN-13: 9781681684055
ISBN-10: 1681684055
Edition: Unabridged
Author: Patricia OConnell, Thomas A. Stewart
Publication date: 2016
Publisher: HighBridge Audio
Format: Audio CD
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Book details

ISBN-13: 9781681684055
ISBN-10: 1681684055
Edition: Unabridged
Author: Patricia OConnell, Thomas A. Stewart
Publication date: 2016
Publisher: HighBridge Audio
Format: Audio CD

Summary

Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight (ISBN-13: 9781681684055 and ISBN-10: 1681684055), written by authors Patricia OConnell, Thomas A. Stewart, was published by HighBridge Audio in 2016. With an overall rating of 4.3 stars, it's a notable title among other books. You can easily purchase or rent Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight (Audio CD) from BooksRun, along with many other new and used books and textbooks. And, if you're looking to sell your copy, our current buyback offer is $0.44.

Description

Woo, Wow, and Win reveals the importance of designing your company around service, and offers clear, practical strategies based on the idea that the design of services is markedly different than manufacturing. Bestselling authors and business experts Thomas A. Stewart and Patricia O'Connell contend that most companies, both digital and brick-and-mortar, B2B or B2C; are not designed for service-to provide an experience that matches a customer's expectations with every interaction and serves the company's needs. When customers have more choices than ever before, study after study reveals that it's the experience that makes the difference. To provide great experiences that keep customers coming back, businesses must design their services with as much care as their products. Innovative yet grounded in real world examples, Woo, Wow, and Win is the key strategy for winning customers-and keeping them.
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