Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees (ACHE Management Series)
ISBN-13:
9781567932287
ISBN-10:
1567932282
Edition:
1
Author:
Thom A. Mayer, Robert J. Cates
Publication date:
2004
Publisher:
Health Administration Pr
Format:
Paperback
120 pages
FREE US shipping
Book details
ISBN-13:
9781567932287
ISBN-10:
1567932282
Edition:
1
Author:
Thom A. Mayer, Robert J. Cates
Publication date:
2004
Publisher:
Health Administration Pr
Format:
Paperback
120 pages
Summary
Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees (ACHE Management Series) (ISBN-13: 9781567932287 and ISBN-10: 1567932282), written by authors
Thom A. Mayer, Robert J. Cates, was published by Health Administration Pr in 2004.
With an overall rating of 3.7 stars, it's a notable title among other
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Description
This hands-on, humorous look at customer service was written by two practicing physicians and provides a thorough blueprint for creating and sustaining a practical customer service program. The "Patient Care Survival Skills" are proven, successful strategies that nurses, physicians, housekeepers, lab technicians - anyone who comes in contact with the patient - can employ to improve customer service and thus make their own job easier.
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