Smile Training Isn't Enough: The Three Secrets of Excellent Customer Service (Psi Successful Business Library)

There really are three secrets to great customer service: taking care of your customers, taking care of your organization, and taking care of yourself and your team. Smile Training Isn't Enough proves that the principles of good customer service apply equally both inside and outside an organization and that good customer service stems from a business' stance toward its customers and employees.

To make your transactions with customers friendly and productive, you must be more than nice. You must pay attention to what they say and do in order to treat each situation with a certain degree of class and integrity.

Your attitude and relationship with your employees may be more important than your customer transactions. The thinking behind your managerial decisions is a reflection of your customer service standards and affects how your employees will act and react in certain situations. Customer-driven organizations who treat their employees as partners create a good working environment and great service. The development of yourself and your team goes beyond a single customer transaction. The most successful companies treat their employees and customers as valuable on all levels. Practicing customer service inside and outside your organization enables your company to grow in any market, under all economic conditions.

When the three steps to customer service are followed in harmony, your customers will be happy, your employees will enjoy coming to work, and your business will be profitable.