Q M: Suiting BE & MBA Needs

QM : Suiting BE & MBA Needs – Discusses Quality Management concepts such as Quality Concepts, Quality Principles, Quality Tools, Quality Techniques and Quality Systems. This book manuscript is written in order to use it as lecture notes in the course ”TOTAL QUALITY MANAGEMENT” given at PSN College of Engineering and Technology (Autonomous) -Tirunelveli and Anna University – Chennai / India for new curriculum taught to B.E. (Aeronautical Engineering) and MBA (Operations Management). This book may also be used as literature for students studying mechanical engineering and other engineering branches. However it is assumed that major readers are students of bachelor in aeronautical engineering and master in business administration. As the topics were discussed as applied to industries, this book may be used as textbook for B.E.(Aeronautical Engineering) and MBA (Operations Management). Question bank and typical problems on TQM are added by keeping university examination in mind.