Telephone Triage for Pediatrics

Handle questions about pediatric care with confident accuracy: Telephone Triage Protocols for Pediatrics is the quick-access guide to providing fast, efficient phone assessments and accurate care recommendations.

This comprehensive, on-the-spot resource lists a broad range of symptoms alphabetically. A flow chart format provides the crucial Yes or No questions to ask, with each answer moving quickly to optimal recommendations or instructions. A vital resource for all nurses, this is irreplaceable to those in pediatric or family practice.

Tap into top-level guidance for fast, efficient assessments …

• Step-by-step guidance for making accurate assessments —170 proven protocols addressing a wide range of symptoms, disorders, and medical emergencies, for newborn to age 18
• Sorts life-threatening problems from those not requiring physician or emergency care—callers are directed to make an appointment, seek emergency care, or follow home care instructions
• Increases consistency of advice and documentation
• Supports nurses of all knowledge and experience levels
• Color tabs for each section enable quick access
• Symptoms alpha-organized and grouped by level of urgency, addressing injuries, trauma, pain, swelling, and other symptoms for:
  • Head, eyes, ears, nose, throat, mouth, back, neck, arm, and leg
  • Body system problems – chest/cardiovascular, respiratory GI, genital/obstetrics and gynecological problems, urination, and skin problems
  • Chronic and infectious diseases
  • Behavioral problems
  • Infant-specific problems

• Key Questions to ask the caller
• Other Protocols to Consider
Reminders – for proper documentation
• Assessment – symptoms and conditions that determine urgency
• Action column – Following Yes or No answers to assessment questions, with emergency actions appearing first
• Immediate actions – proven protocols and/or referrals to emergency, physician, or at-home care
• Home Care Instructions – before emergency care, before appointment, or at-home care
• Emergency Instructions – in-the-moment first aid
• Report the Following Problems – what caller should tell their physician or emergency department
• Seek Emergency Care Immediately – if certain symptoms occur