E-Government for Public Managers: Administering the Virtual Public Sphere

E-Government for Public Managers examines significant trends in information and communication technology (Ict) that impact the day-to-day operations of federal, state, and local government. This hands-on guide focuses on efforts to improve service delivery, human resource administration, political participation, education, and citizen input (e-democracy), while at the same time recognizing that with Ict's great promise comes great peril in the form of erosion of personal privacy (e-surveillance). Individual chapters address virtual public organizations, government's role in online education, government's use of social media, online budgeting, and ways Ict can aid governmental reform.