A First Course in Quality Engineering: Integrating Statistical and Management Methods of Quality, Third Edition

The book is a compilation of essential methodologies that have been developed over several decades for obtaining the needs of customers, designing a product that meets those needs, designing the processes to make the product, making the product according to those designs, and packaging and delivering the product so the customer receives the product they will be satisfied with. These methodologies use fundamentals for many disciplines, which can be broadly classified as statistical and managementmethods. This book includes the methods from both these areas in a balanced way so that those who are trained using this book will be able to make and deliver products that will meet customer needs.