Age of Invisible Machines: A Practical Guide to Creating a Hyperautomated Ecosystem of Intelligent Digital Workers

2022 Wall Street Journal Best-Selling Business Book - the only technology book to hit the bestseller list in the business category.
"The technology book every business and technology leader needs to read." —Sherry Comes, former CTO at IBM, IBM Watson
From the visionary behind OneReach.ai, the highest scoring company in Gartner's Critical Capabilities for Enterprise Conversational AI Platforms report...
A Practical Guide to Creating a Hyperautomated Ecosystem of Intelligent Digital Workers
Featuring insights drawn from over 20 years in conversational artificial intelligence, including two million hours of testing with 30 million people, Age of Invisible Machines delivers an eye-opening and startlingly insightful blueprint for leveraging intelligent digital workers, conversational AI, and software democratization in order to make your organization self-driving—with a growing ecosystem of interconnected automations accelerating all aspects of your business.
Artificial Intelligence and hyperautomation are changing the nature of every job at every company (starting yesterday) and this book is relevant for anyone interested in driving the acceleration of these technologies. You'll learn how to develop a strategy for hyperautomation by identifying the outdated processes and systems holding your organization back. You'll discover ways of internalizing and orchestrating new technologies that are force-multipliers for rapid growth. A must-read for every business leader, Wilson's book debunks common myths about conversational AI while laying bare the inevitable complexity of restructuring your business to unlock the massive opportunities this new era affords.
You'll also find:
Patterns of success and failure gleaned from studying over 10,000 conversational applications on a platform that processed over one billion conversations just in 2021 Compelling discussions of the ethical dilemmas that lie in wait as mass adoption of artificial intelligent and hyperautomation take hold Fascinating explorations of what a self-driving organization looks like and how you can use conversational AI to create a durable competitive advantage Strategies behind creating an ecosystem for hyperautomation that any company can begin implementing immediately QR links to ongoing, interactive online discussions of the material covered in each chapterAn essential and practical discussion of the future of conversational AI and hyperautomation, Age of Invisible Machines belongs in the hands of founders, entrepreneurs, business leaders, designers, tech enthusiasts, and anyone else with a stake in the future of business.
"Robb has always been a pioneering mind... he's established a deeply compelling vision for the next phase of our relationship with technology. Age of Invisible Machines is surprisingly easy to follow—laying out a clear path for the inevitable work of leveraging conversational AI and making complex business operations autonomous. I can't recommend it enough!"
-Rebecca Flavin, Global Experience Strategy Officer, Ogilvy
"If you have even the slightest interest in #AI, experience #design, or #innovation I urge you to give this a read (or five)."
- Julia Anderson, Conversational Designer, Samsung Research
"All of these icons on our screens and keys on our keyboards are there because we haven't made our computers good enough to talk to Language is the most natural user interface. Age of Invisible Machines not only makes this future obvious, but the book shows how to embrace it now. I'm a speech scientist and I can't believe I didn't think of this!"
-Daniel Lametti, Ph.D, Former University of Oxford lecturer and researcher in experimental psychology, Psychology Professor and Psycholinguist, Acadia University
From the Inside Flap
In Age of Invisible Machines: A Practical Guide to Creating a Hyperautomated Ecosystem of Intelligent Digital Workers, Robb Wilson delivers a thorough, practical, and engaging roadmap to help your organ