9781118725603-1118725603-Customer Experience For Dummies

Customer Experience For Dummies

ISBN-13: 9781118725603
ISBN-10: 1118725603
Edition: 1
Author: Bob Kelleher, Roy Barnes
Publication date: 2014
Publisher: For Dummies
Format: Paperback 368 pages
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Book details

ISBN-13: 9781118725603
ISBN-10: 1118725603
Edition: 1
Author: Bob Kelleher, Roy Barnes
Publication date: 2014
Publisher: For Dummies
Format: Paperback 368 pages

Summary

Customer Experience For Dummies (ISBN-13: 9781118725603 and ISBN-10: 1118725603), written by authors Bob Kelleher, Roy Barnes, was published by For Dummies in 2014. With an overall rating of 4.3 stars, it's a notable title among other Sales & Selling (Marketing & Sales, Customer Relations, Processes & Infrastructure) books. You can easily purchase or rent Customer Experience For Dummies (Paperback) from BooksRun, along with many other new and used Sales & Selling books and textbooks. And, if you're looking to sell your copy, our current buyback offer is $0.53.

Description

Gain, engage, and retain customers with positive experiences

A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need to know how to connect and engage with their customers through a variety of different channels, including online reviews and word of mouth. Customer Experience For Dummies helps you listen to your customers and offers friendly, practical, and easy-to-implement solutions for incorporating customer engagement into your business plans and keep the crowds singing your praises.

The book will show you simple and attainable ways to increase customer experience and generate sales growth, competitive advantage, and profitability. You'll get the know-how to successfully optimize social media to create more loyal customers, provide feedback that keeps them coming back for more, become a trustworthy and transparent entity that receives positive reviews, and so much more.

  • Gives you the tools you need to target customers more precisely
  • Helps you implement new social and mobile strategies
  • Shows you how to generate and maintain customer loyalty in order to achieve success through multiple channels
  • Explains how a fully-engaged customer can help you outperform the competition
  • Learn how to respond effectively to customer feedback

Your brand's reputation and success is your lifeblood, and Customer Experience For Dummies shows you how to stay relevant, add value, and win and retain customers.

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