Vol. 3 - Running the Service Department: Sops for Managing Technicians, Daily Operations, Service Boards, and Scheduling

This is Volume Three of Managed Services Operations Manual: Standard Operating Procedures for Computer Consultants and Managed Service Providers.A Four-Volume Set by Karl W. PalachukWho needs Standard Operating Procedures (SOPs)? Everyone!Every computer consultant, every managed service provider, every technical consulting company - every successful business - needs SOPs! One of the greatest books an entrepreneur can read is The Emyth Revisited by Michael Gerber. The conclusion of that book is very powerful: Document your processes.When you document your processes and procedures, you design a way for your company to have repeatable success. And as you fine-tune those processes and procedures, you become more successful, more efficient, and more profitable.Topics in the 4-book set include:

• Getting Started
• Finances
• Sales
• Marketing
• Client Management
• Employees and H.R.
• Company-wide Policies
• Technical Support Policies and Procedures
• Practical Examples