Effectively Managing Difficult Employees (Interactive CD with Training Materials)

The workplace offers enough challenges without difficult employees adding frustration. You need proven techniques for Effectively Managing Difficult Employees. This audio-visual training CD comes complete with printed guides. It's for all HR professionals and managers, ideal for solo or group training. The program includes: * A 42-step course that identifies the 10 common types of difficult employees and how to handle them. * 9 quick quizzes to reinforce what you've learned. * 3 printed guides - a User's Guide, Discussion Guide, and Participant's Guide - to complete and expand upon the training. You get a hard copy with PDFs on the CD so you can print all the copies you'll ever need. You'll learn: * How to nip minor problems in the bud, address moderate problems as they crop up, and handle serious problems that have legal consequences. * When managers don't need to involve the HR department, when you may want to, and when you must. * How to change your focus from disciplining employees to motivating them to improve their own performance. * How to figure out what makes difficult employees tick We've included a self-audit that asks: * Do I yell when things don't go as planned? * Do I cut others out of the communication loop if they disagree with me? * Do I blame others for my mistakes? You'll know: * How to spot the warning signs of an employee who may become violent. * What to do when you suspect an employee of substance abuse at work. * How to avoid the agony of losing good employees because you ignore the problems created by difficult ones. Problem employees exact a severe price from your organization. If you want help dealing with them, the price is minimal, both in time and money, thanks to the knowledge you'll find in Effectively Managing Difficult People.