Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships
ISBN-13:
9780985461119
ISBN-10:
098546111X
Edition:
3
Author:
Brad Cleveland
Publication date:
2012
Publisher:
ICMI
Format:
Paperback
510 pages
Category:
Customer Relations
,
Processes & Infrastructure
FREE US shipping
Book details
ISBN-13:
9780985461119
ISBN-10:
098546111X
Edition:
3
Author:
Brad Cleveland
Publication date:
2012
Publisher:
ICMI
Format:
Paperback
510 pages
Category:
Customer Relations
,
Processes & Infrastructure
Summary
Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (ISBN-13: 9780985461119 and ISBN-10: 098546111X), written by authors
Brad Cleveland, was published by ICMI in 2012.
With an overall rating of 4.5 stars, it's a notable title among other
Customer Relations
(Processes & Infrastructure) books. You can easily purchase or rent Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (Paperback) from BooksRun,
along with many other new and used
Customer Relations
books
and textbooks.
And, if you're looking to sell your copy, our current buyback offer is $0.38.
Description
Call Center Management on Fast Forward is the most widely read book on contact center/call center management available today. Trusted for its accuracy, clarity and proven guidance, it has become required reading in organizations around the world. Now, this third edition is updated and expanded to include social media, evolving customer expectations, new performance objectives and metrics, the contact center s evolving role in strategy, and much more!
We would LOVE it if you could help us and other readers by reviewing the book
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