A call from the 21st century: The technology of customer contact
ISBN-13:
9780965335904
ISBN-10:
0965335909
Edition:
First Edition
Author:
Paul Anderson, Paul V. Anderson
Publication date:
1997
Publisher:
Doyle Pub
Format:
Paperback
225 pages
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Book details
ISBN-13:
9780965335904
ISBN-10:
0965335909
Edition:
First Edition
Author:
Paul Anderson, Paul V. Anderson
Publication date:
1997
Publisher:
Doyle Pub
Format:
Paperback
225 pages
Summary
A call from the 21st century: The technology of customer contact (ISBN-13: 9780965335904 and ISBN-10: 0965335909), written by authors
Paul Anderson, Paul V. Anderson, was published by Doyle Pub in 1997.
With an overall rating of 4.5 stars, it's a notable title among other
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Description
A Call from the 21st Century focuses on the existing and emerging technologies of telecommunications and their practical use in essential customer service applications.
The book:
-Provides insight into the technologies of tomorrow.
-Examines the digitization of the global economy.
-Discusses the evolution of the telephone as a mass media appliance.
-Predicts the radical transformation of consumer marketing.
-Provides a pragmatic look at the technologies that will affect business: Internet, cable modems, wireless phones, integrated services digital network, asynchronous transfer mode, and video telephony.
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