Communication Gaps and How to Close Them

If you develop systems or software for a living, you know that communication is essential for success.

Developers, managers, and testers have to understand each other clearly in order to meet client requirements, build work-related relationships, and survive time pressures and market demands. So often, though, communication breaks down, and we shout at each other across communication gaps that widen into yawning chasms.

Thankfully, Naomi Karten -- author of Managing Expectations -- is here to help. Readers learn how to improve the way they handle a wide variety of communication conflicts, from one-on-one squabbles to interdepartmental chaos.

Communication Gaps and How to Close Them is a must-read for anyone who needs to address communication gaps in professional encounters, as well as in personal ones. This book will change not only how you communicate but also how you think about communication. With Karten’s useful insights and practical techniques, readers can master this key component of successful projects.