The Health Care Worker's Primer on Professionalism

This is the first book to cover all of the pertinent information that any worker, in any position, in any type of health care organization needs to know to present a professional image and to be successful in his/her job. Written in a personal, conversational, easy-to-read-and-understand style, it focuses on the "soft skills" (rather than on the hands-on technical skills) that are needed to perform in a professional, ethical, legal, and competent manner, regardless of one's job function/position--e.g., communicating appropriately, working well on teams, respecting and valuing differences, and interacting effectively with co-workers, patients, visitors, and guests. Making a Commitment to Your Job (work ethic, accountability, compliance, quality of work); Personal Traits of the Health Care Professional (character, reputation, respect, trust, ethics, and morals); Working with Others (interpersonal relationships, personality preferences, teamwork, diversity, manners, communication skills, conflict resolution, and customer service); Personal Skills (appearance and grooming, personal habits, language and grammar, problem solving, managing time, stress, personal finances, and change); Growth and Advancement (career planning, goal setting, effective resumes, and interviewing skills). For anyone preparing for a career in health care (whether as an allied health professional, nurse, or clerical or support staff), as well as for new and current health care workers in any setting who could benefit from additional professionalism training.