Consumer Voice and Choice in Long-Term Care
ISBN-13:
9780826100009
ISBN-10:
0826100007
Edition:
1
Author:
Suzanne R. Kunkel PhD, Valerie Wellin BA
Publication date:
2006
Publisher:
Springer Publishing Company
Format:
Paperback
288 pages
FREE US shipping
Book details
ISBN-13:
9780826100009
ISBN-10:
0826100007
Edition:
1
Author:
Suzanne R. Kunkel PhD, Valerie Wellin BA
Publication date:
2006
Publisher:
Springer Publishing Company
Format:
Paperback
288 pages
Summary
Consumer Voice and Choice in Long-Term Care (ISBN-13: 9780826100009 and ISBN-10: 0826100007), written by authors
Suzanne R. Kunkel PhD, Valerie Wellin BA, was published by Springer Publishing Company in 2006.
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Description
IMPROVE LONG-TERM CARE WITH NEW CUSTOMER PARTICIPATION METHODS Providing clear guidance on how to apply new customer satisfaction models to the quality of long-term care, this collection reviews how consumers contribute to, and assist in, the management of their own long-term care. The latest issues and ideas are provided for the following aspects of research and management: Development and Planning Strategies Consumer Satisfaction Measurement Models Consumer Satisfaction and Quality Improvement Models Development of Case Management Guidelines From reviewing the important factors and challenges that influence consumer choice to exploring the approaches required to evaluate needs, preferences, and perspectives, this new and valuable resource is a must-have reference for the improvement of long-term care in both the institutional and community settings.
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