Success in Answering Reference Questions
ISBN-13:
9780810819405
ISBN-10:
0810819406
Edition:
Two Studies
Author:
Ronald R. Powell, Frances Benham
Publication date:
1988
Publisher:
Scarecrow Press
Format:
Hardcover
313 pages
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Book details
ISBN-13:
9780810819405
ISBN-10:
0810819406
Edition:
Two Studies
Author:
Ronald R. Powell, Frances Benham
Publication date:
1988
Publisher:
Scarecrow Press
Format:
Hardcover
313 pages
Summary
Success in Answering Reference Questions (ISBN-13: 9780810819405 and ISBN-10: 0810819406), written by authors
Ronald R. Powell, Frances Benham, was published by Scarecrow Press in 1988.
With an overall rating of 4.0 stars, it's a notable title among other
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Description
Unobtrusive telephone studies measure reference accuracy of libraries at about 55%. The unobtrusive method typically used precludes the deveopment of information about those who are tested. This volume reports two studies of reference accuracy in which participant data were gathered and examined. Both studies were obtrusive: participants knew they were being tested. Despite this knowledge reference librarians in these studies scored in the same 55% accuracy range reported in the earlier unbotrusive telephone tests.
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