Reforming Human Services: Change Through Participation (SAGE Library of Social Research)

The authors feel that management techniques adopted from industry have created bureaucratic demands that are not suited to agencies trying to provide responsive, humane assistance. They suggest an approach that draws from democratic management principles to involve front line human service workers in the decision making process. They demonstrate, using studies of industrial democracy (including their own study of criminal justice agencies), that such organizational structures encourage a more committed attitude by practitioners. 'It provides a realistic analysis of the problems and successes that may confront researchers, managers, trainers, and consultants in their endeavors to reform the human services. The book should be