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The Reinventor's Fieldbook: Tools for Transforming Your Government
ISBN-13:
9780787943325
ISBN-10:
0787943320
Edition:
1
Author:
Peter Plastrik, David Osborne
Publication date:
2000
Publisher:
Jossey-Bass
Format:
Paperback
704 pages
FREE US shipping
Book details
ISBN-13:
9780787943325
ISBN-10:
0787943320
Edition:
1
Author:
Peter Plastrik, David Osborne
Publication date:
2000
Publisher:
Jossey-Bass
Format:
Paperback
704 pages
Summary
The Reinventor's Fieldbook: Tools for Transforming Your Government (ISBN-13: 9780787943325 and ISBN-10: 0787943320), written by authors
Peter Plastrik, David Osborne, was published by Jossey-Bass in 2000.
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Description
Presenting more than 70 tools, The Reinventor's Fieldbook includes hundreds of practical "lessons learned," "do's and don'ts," "steps to take," and "pitfalls to avoid" in public management and governance. Based on dozens of case studies from five countries, it covers the waterfront of high-performance public organizations, including: customer choice and customer service standards, performance measurement, and performance budgeting; employee empowerment and labor-management partnerships; managed competition and asset privatization; partnerships with communities; culture change strategies; and administrative system reform.
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